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Amazon 14 Leadership Principles是什么?

發布時間:2021-11-11 13:12:19 閱讀:897 作者:博遠教育 字數:2135 字 預計閱讀時間:4分鐘
導讀:Amazon14LeadershipPrinciples和相關問題,不光提升領導力認知,還可以幫我們brainstorm工作中的領導力時刻。有時候即使自己拼命想也很難有收獲,但是看到相關的啟發提問時,你也許會靈光一現,想到自己也有類似的故事。

每一輪MBA的申請,都會有不少同學在挑領導力故事素材的時候卡住,抓耳撓腮,怎么也想不起自己有啥高光時刻。

其實,對于有工作經驗的申請人來說,最能體現領導力的地方一定是在工作中。但有時發生在辦公室的情況是這樣的:因為和同事觀點不同,爭執不休,不知道應該怎么說服對方,最后變成打嘴仗。之所以會吵架可能只是單純為了把事情做好而著急,但實際心底也很想搞明白,怎么把這樣的情況變成有領導力的解決問題呢?

MBA申請

這里教你一招,參考 Amazon 的14 Leadership Principles 和相關問題,不光提升領導力認知,還可以幫我們brainstorm工作中的領導力時刻。有時候即使自己拼命想也很難有收獲,但是看到相關的啟發提問時,你也許會靈光一現,想到自己也有類似的故事。同時,在準備Leadership essay 的過程中,你也會對領導力更有研究,甚至恍然大悟 “哎,上次和Mr. She 因為工作而吵架,其實我應該這樣來處理更好呢”。

那么,什么是Amazon 14 Leadership Principles呢?都有哪些Principles可以參考呢?下面我們為大家一一解答。

1、什么是14 Leadership Principles?

Amazon這套14 Leadership Principles是它的Founder & CEO Jeff Bezos創立,也是Amazon員工被鼓勵的工作價值觀,被譽為是驅使Amazon成功的因素之一。Amazon鼓勵員工展現passion (激情)和有必要的confrontation (對峙)。他們非常重視創新,員工有時會彼此激烈競爭,來帶動項目,展示對公司持續成功的貢獻。所以在這種環境中成功,員工真的要展示不同一般的強大領導力。

Amazon會通過面試求職者這14個Leadership Principles的相關問題,來看他們是不是fit Amazon的culture和value。很多北美在讀及已畢業MBA,在準備Amazon或美國其他Corporate面試的時候,也會參考這14個Leadership Principles的問題。早點熟悉了解,不光對MBA申請,對MBA求職也非常有幫助。

Amazon 14 Leadership Principles和面試問題都有哪些呢? 下面我們為大家一一解讀,建議大家耐心讀完,把這些問題作為一定程度的guideline,提升對領導力的認知和實踐,也給自己一個鼓舞,去思考提煉自己經歷中的領導力故事,為MBA申請做充足的準備!

2、14 Leadership Principles 具體有哪些?

1.  Customer Obsession (客戶至上)

Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. 

• Who was your most difficult customer? (最刁難的客戶?)

• Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation? (沒有滿足客戶期望,你怎么改善?)

• When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs? (多個客戶的需求,怎么排序?)

• Tell the story of the last time you had to apologize to someone. (向別人道歉的例子。)

2. Ownership (主人翁精神)

Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.

• Tell me about a time when you had to leave a task unfinished. (哪次沒完成的工作就離開)

• Tell me about a time when you had to work on a project with unclear responsibilities. (缺少清晰職責的項目)

3. Invent and Simplify (創新和簡化)

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things, we accept that we may be misunderstood for long periods of time.

• Tell me about a time when you gave a simple solution to a complex problem. (復雜問題的簡化方案)

• Tell me about a time when you invented something.(創造新事物)

4. Are Right, A lot (決策正確)

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

• Tell me about a time when you were wrong.(判斷失誤的例子)

• Tell me about a time when you had to work with incomplete data or information. (不充分數據和信息,你怎么做?)

5. Learn and Be Curious (好奇求知)

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

• Tell me about a time when you influenced a change by only asking questions. (通過問問題,帶來改變)

• Tell me about a time when you solved a problem through just superior knowledge or observation.(用知識和觀察解決問題)

6. Hire and Develope The Best (招聘和培養最好的人才)

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent and will move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

• Tell me about a time when you mentored someone. (指導別人的時刻)

• Tell me about a time when you made a wrong hire. When did you figure it out and what did you do? (招聘錯誤員工的例子)

7. Insist on the Highest Standards (高標準原則)

Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

• Tell me about a time when you couldn’t meet your own expectations on a project. (工作中沒達到自己預期的例子)

• Tell me about a time when a team member didn’t meet your expectations on a project.(團隊成員沒有達到你的預期,你怎么做)

8. Think Big (遠見卓識)

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

• Tell me about your proudest professional achievement. (最驕傲的成績)

• Tell me about a time when you went way beyond the scope of the project and delivered. (工作超出項目范圍,并帶來好的結果)

9. Bias for Action (行動為王)

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

• Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it. (看到問題并主動解決)

• Tell me about a time when you took a calculated risk. (計算并承擔可承受的風險,決策行動)

• Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do? (別人不睬你,你怎么辦)

10. Frugality (節儉有效 足智多謀)

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size or fixed expense.

• Tell me about a time when you had to work with limited time or resources. (有限時間和資源)

11. Earn Trust (贏得信任)

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odour smells of perfume. They benchmark themselves and their teams against the best.

• What would you do if you found out that your closest friend at work was stealing? (最好的公司朋友偷竊,你怎么辦)

• Tell me about a time when you had to tell someone a harsh truth. (怎么告訴別人嚴酷的事實)

12. Deep Dive (深入理解)

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdotes differ. No task is beneath them.

• Give me two examples of when you did more than what was required in any job experience. (做的比要求的多很多)

• Tell me about something that you learned recently in your role. (最近工作學習到的東西)

13. Have Backbone; Disagree and Commit (勇氣,敢于說出不同意見,并服從大局)

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

• Tell me about a time when you did not accept the status quo. (挑戰現狀)

• Tell me about an unpopular decision of yours. (不受歡迎的決定)

• Tell me about a time when you had to step up and disagree with a team members approach. (你如何跳出來,不同意隊友的工作方式)

• If your direct manager was instructing you to do something you disagreed with, how would you handle it? (和直接老板意見不同,你如何處理)

14. Deliver Results (追求結果)

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

• By providing an example, tell me when you have had to handle a variety of assignments. Describe the results. (同時處理多任務)

• What is the most difficult situation you have ever faced in your life? How did you handle it? (人生中最難的時候,如何處理)

• Give me an example of a time when you were 75% of the way through a project, and you had to pivot strategy–how were you able to make that into a success story? (有了大部分想法,如何讓它成功實現)

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